Returns & Exchanges
At AuraFragrance, we want you to be completely satisfied with your signature scent. If your purchase isn't quite right, we offer a 30-day return window for unopened and unused items in their original packaging.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number to request a Return Merchandise Authorization (RMA) number.
Secure Your Package
Carefully place the item in its original, unopened box and secure it within a sturdy shipping carton to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Receive Your Refund
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing